🎨 Slide 1 — Scenario Description

Title:

Case Example: How the Project Was Managed

Content (Bullet Points):

• The CX department initiated the redesign of the Company Website and Academy Website.
• The project was assigned to an external vendor (Takamel) to handle:
  • UX/UI Design
  • Front-end & Back-end Development
  • Testing and Delivery
• The internal UI/UX Team and Development Team were not included throughout the design and development phases.
• Internal teams were only asked to review the work at the final stage, after most work had already been completed.

Key Message Box (put in bold blue):

The project proceeded without continuous internal design and technical governance.

🎯 Slide 2 — Goal of Presenting This Scenario

Title:

Why We Are Highlighting This Scenario

Content:

• To demonstrate where gaps occurred when internal governance was not included early.
• To show how late involvement resulted in rework, delay, and quality challenges.
• To use this project as a real example to illustrate how the new proposed operating model would improve outcomes.
• To establish the need for earlier and continuous collaboration between:
  • CX (Business Owners)
  • UI/UX Team (Design Governance)
  • Development Team (Technical Governance)
  • External Vendor (Execution)