Project: SIDF Client Portal Redesign

Feature: Sign In & Authentication

Designer: Aymen Zarrouki

Version: 1.0

Top 3 Priorities

1. Fix Error Feedback Mechanisms (BUG-003, BUG-004)
   • Users get no feedback on Nafath rejection or wrong number selection
   • Critical usability issue causing confusion and time waste
2. Remove Distractions During Authentication (BUG-001, BUG-002)
   • Cookie banner and carousel movement distract during security-critical task
   • Accessibility violation (WCAG 2.2.2)
3. Simplify Visual Design (ISSUE-002, ISSUE-003)
   • Login card has too many competing elements
   • Pattern density and contrast issues reduce usability

Estimated Impact

If we fix P0 + P1 issues:

• 📈 Login completion rate: +15-20%
• 📉 Authentication errors: -40%
• 📉 Support calls: -30%
• ⏱️ Time to successful login: -25%
• ✅ WCAG 2.1 AA compliance: Achieved