🟨 Sticky Note 1 — Role Clarification Question

❓ What is the difference between the Officer roles inside the same department?

Why ask: To understand why multiple officer types exist (Officer 1, Officer 2, Officer 3…).

👉 Exact question to ask the business:

“We noticed that the same department has multiple Officer roles (Officer 1, Officer 2, Officer 3). Can you clarify the differences between these roles in terms of responsibilities, authority level, and workflow actions?”

🟨 Sticky Note 2 — Action Meaning Clarification Question

❓ What is the difference between the workflow actions (Approve, Approved,, Return, Assign Back)?

Why ask: To understand the business meaning and workflow logic behind each action.

👉 Exact question to ask the business:

“Can you clarify the exact difference between the workflow actions such as ‘Approve’, ‘Approved’, ‘Assign’, ‘Assign Back’, and ‘Return’? Specifically, when should each action be used, and what business rule determines which users see which actions?”