PROJECT MISSION

Our Mission Statement

To redesign the SIDF Client Portal into a user-centric digital partner that simplifies complex financial processes. Our vision is to deliver an intuitive, self-service experience where every interaction whether applying for a loan or claiming a disbursement is transparent, guided, and frictionless, establishing a new standard for G2B (Government to Business) platforms in Saudi Arabia.

Vision 2030 Alignment

Supporting Saudi Arabia's Vision 2030 by accelerating industrial development through digital transformation of the complete loan lifecycle experience from initial application to final closure.

The Three Strategic Pillars

TBD - Strategic pillars will be defined during stakeholder alignment sessions in Phase 0.

The Problem We're Solving

Current State: The industrial loan lifecycle is inherently complex, involving over 12 distinct stages, from Initial Loan Request (ILR) to Disbursement and Closure. Currently, the client portal simply "digitizes" these steps without "optimizing" the user experience.

The UX Gap: TBD - To be identified through stakeholder interviews, analytics review, and support ticket analysis during Phase 1 Discovery & Research.

PROJECT DETAILS

IN-SCOPE: Client Portal Features ✅

HIGH PRIORITY - Core User Journeys

0. Pre-Login Path (SIDF Website → Client Portal)

• Discovery & Awareness (hero message, value proposition, FAQs, eligibility quick-check)
• Pre-registration information
• Clear portal entry points (Start Application, Login, Check Status)
• Smooth transition from SIDF website to Portal (consistent branding, context preservation)

1. Registration & Authentication