The following items require stakeholder clarification during Phase 0/Phase 1 to finalize project scope:

🔴 HIGH PRIORITY CLARIFICATIONS

Q1: Legal Condition Fulfillment - Does it exist in Client Portal?

• What we know: Legal Condition Fulfillment flow shows only Tamkeen Plus internal process
• What's unclear:
  • Can clients currently view their outstanding conditions in the portal?
  • Can clients submit evidence/proof of fulfillment through the portal?
  • Or is this entirely internal (RM/PM submits on behalf of client)?
• Impact: Determines if this is existing feature to redesign, new feature to create, or out of scope
• Documentation reference: Legal Condition Fulfillment flow - Client portal data fields are blank

Q2: Additional Features from Touchpoints List - Which are in scope? The following features are listed in "Touchpoints in client portal" but lack detailed documentation:

• Manage Insurance
• Manage Financial Data
• Manage Letter of Credit
• Submit Non-Envisaged Items
• View Loan Conditions & Repayment Schedule
• Get Account Statement
• Get Balance Confirmation Letter
• Non-Borrowing Certificate Request
• Contact RM Officer (IVR)
• View/Download User Manual

Questions: