7️⃣ PROJECT SCOPE SUMMARY

Feature/Process	Client Portal Scope	Priority	Key UX Focus
Registration	✅ Complete flow	🔴 HIGH	Nafath integration, dual-path onboarding
ILR	✅ Create, save, submit	🔴 HIGH	Eligibility checker, save & resume
Loan Application	✅ Multi-step form, submit	🔴 HIGH	Form complexity, validation, progress indicators
Approval & Signing	✅ Notification + Absher signing	🔴 HIGH	Absher integration, contract clarity
Disbursement	✅ Full claim process	🔴 HIGH	Tranche visualization, invoice upload
Application Tracking🆕	🔵 Proposed new feature	🔴 CRITICAL	Create transparency - Radical Transparency pillar
Inbox (Opinion Hub)	⚠️ Respond to requests	🟡 MEDIUM	Enhance existing inbox, clear request details
Amendment	✅ Request + sign	🟡 MEDIUM	Amendment type guidance, Absher signing
Condition Fulfillment	⚠️ Submit evidence	🟡 MEDIUM	Condition clarity, evidence guidance
Loan Review	⚠️ Info request response	🟢 LOW	Simple document upload
Loan Closure	❌ Not implemented	🟢 FUTURE	Future enhancement opportunity

✅ Full Scope - Complete client-facing workflow exists and needs redesign
⚠️ Partial Scope - Limited interaction (view/respond/track only)
🔵 Proposed New Feature - Doesn't exist today, needs to be designed from scratch
❌ Out of Scope - Not part of this redesign
🔴 HIGH - Critical user journey, primary focus
🟡 MEDIUM - Important but less frequent usage
🟢 LOW/FUTURE - Nice-to-have or future phase
🆕 New Feature - Proposed addition, not redesign of existing

1. The "Black Box" Problem - Application Tracking 🔴 HIGHEST PRIORITY 🆕

Current State: No tracking dashboard exists. Zero visibility during evaluation (Stages 4-7)
User Impact: Anxiety, repeated calls to RM, perceived lack of progress
Design Goal: Create new real-time status tracking showing CRM/MSD/PSD/Legal progress
Success Metric: Reduce support calls related to "Where is my application?"
Note: This is a new feature proposal, not redesigning existing functionality
Strategic Pillar: Radical Transparency (signature feature)